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 Where
Do I Take My Vehicle For Repairs? If
you purchased the service agreement from a company with repair
facilities, we recommend returning it to them if possible. Otherwise
you may select a repairer of your choice or work with our Customer
Service Agents to locate a repair facility or, use our National
Fleet Service relationships with Firestone, Pep Boys, AAMCO, Interstate
Transmissions, MultiState, and Mr. Transmissions among others.
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- How
Do I Start A Claim? Protect your vehicle from further damage.
Locate a licensed repair facility of your choice. Give the repair
facility your service agreement so that they can contact American
Guardian Warranty Services, Inc. The toll free number is 1-800-579-2233.
Authorize the repairer to diagnose the problem with the vehicle.
Make sure the repair shop understands that in order to be paid
for covered repairs they need to obtain repair authorization from
us.
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- How
Will My Claim Get Paid? We are able to pay the repairer for
authorized repairs directly by Corporate Credit Card (Visa or
American Express) or by Check. Remember it is the repair facility’s
decision as to whether they will accept payment directly from
us or not, so you should talk to them about their payment policy
when you bring your vehicle in for repair. If the repairer requires
you to pay them for repairs and submit your own claim, the check
payment process can take up to 30 days from receipt of acceptable
claim documents.
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- Who
Do I Call If My Car Breaks Down On The Road? Consult your
service agreement for Motor Club provider’s Toll Free Number.
Review your service agreement for available benefits.
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- How
Do I Transfer My Contract When I Sell My Vehicle? You must
send a photo-copy of the original Contract, a photo-copy of the
State-Issued Vehicle Title, and a letter stating the date you
sold your Vehicle and the Odometer reading at time of sale, verifiable
proof of manufacturers recommended maintenance including repair
orders and purchase receipts for parts and materials, new and
previous Owner's Names, Addresses, and Phone numbers and Signature
by the new and previous Owners. Your complete transfer request
must be received within 30 days of the sale of the vehicle. You
will need to send a check for the amount listed on your contract
(transfer fee) made out to "American Guardian Warranty" along
with your letter, photo-copied title, and photo-copied contract
to: American Guardian Warranty Services, Inc. 800 Roosevelt Rd, Ste E-300 Glen
Ellyn, IL 60137
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- How
Do I Cancel My Contract? To cancel your contract, please contact
the selling dealership/dealer. Your dealer will be able to help
you cancel your contract. You should expect to pay a cancellation
fee and receive a pro-rated refund. Any refund you are entitled
to will be paid to you by your dealer.
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- Can
I receive a quote on my vehicle? American Guardian Warranty Services, Inc. does not
give quotes. If you would like us to refer you to a local dealer
in your area we can do or so. You may also e-mail our customer
service department anytime with your questions or call at (800)
579-2233.
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